Terms & Conditions

• You must provide accurate account information and keep your credentials secure. You're responsible for all activity under your account.
• You must be at least 18 years old (or the age of majority in your jurisdiction) and legally able to enter this agreement.
• You are responsible for the content you publish and send, and for having the right to contact your recipients under the laws that apply to you.
• You agree to follow the rules of the channels you connect (for example, platform policies of Meta, Google/YouTube, X, Pinterest, LinkedIn, and telecom carriers) and all applicable laws.

• Tenant Admin — the person who registers an organisation account. The Admin is responsible for managing staff, subscription, billing, and channel connections within their organisation.
• Staff — users invited by the Admin. Staff members can access features as permitted by the Admin's plan and the permissions assigned to them. The Admin is responsible for the actions of their staff members on the platform.
• You must not share account credentials with third parties or allow unauthorised persons to access your account.
• If you suspect unauthorised access, you must notify us immediately at info@ligicomms.in and change your password.

Do not use LigiComms to:

• Send spam, unsolicited bulk messages, or content that violates anti-spam laws.
• Publish or send unlawful, harmful, defamatory, obscene, or fraudulent content.
• Message people without the consent your local law requires.
• Impersonate others or misrepresent your affiliation with any person or entity.
• Attempt to gain unauthorised access to the platform, other users' accounts, or our infrastructure.
• Use the platform for any activity that violates export controls or sanctions.
• Reverse-engineer, decompile, or attempt to extract the source code of the platform.

Everything you create and upload — posts, videos, contact lists, templates, brand assets — remains yours. You grant us only the limited permission needed to store, process, and deliver it to the channels you choose. We claim no ownership over your content, and we don't use your contact lists for anything except delivering your campaigns.

You represent that you have all necessary rights to the content you upload and that it does not infringe any third party's intellectual property, privacy, or other rights.

• Access to LigiComms requires an active subscription plan. A free trial is granted automatically on registration.
• Paid plans are available in monthly, quarterly, and yearly billing cycles. Prices are displayed in the applicable currency at the point of purchase.
• You may upgrade your plan at any time. Upgrades take effect immediately, and the new billing cycle starts from the upgrade date.
• Downgrades are not supported. You may let your current plan expire and then subscribe to a different plan.
• Renewal of the same plan stacks remaining time — you don't lose unused days on a renewal.
• Applicable taxes (such as GST in India, GST in Australia, or sales tax in the USA) and payment-processing fees are calculated at checkout based on your region.
• If your subscription expires, access to the platform is restricted until you renew. Your data is retained during this period.

Sending messages (SMS, WhatsApp, email via paid channels) and certain platform actions consume credits from a pre-paid USD credit wallet.

• You recharge the wallet using your preferred payment method. The recharge amount is converted to USD at the prevailing exchange rate plus a published buffer to cover fluctuations.
• Credits are deducted at the time of dispatch. If a send fails, the credit is automatically refunded to your wallet.
• Your current rates are visible on your dashboard. The platform operator sets customer prices, and you are charged only the published rate.
• Wallet credits do not expire while your account is active.
• Wallet balance is non-transferable between tenants and non-exchangeable for cash.

• Subscription fees — once a subscription payment is confirmed and the plan is activated, no refund is issued, whether for partial use, early cancellation, or unused time.
• Wallet recharges — once funds are added to your credit wallet, they are non-refundable and non-transferable.
• Automatic credit refunds — if a message or publish action fails on the platform's side, the credit consumed for that action is automatically returned to your wallet. This is an internal wallet adjustment, not a payment refund.
• Exceptions — if a payment was processed due to a verifiable technical error on our side (e.g., duplicate charge), contact us at info@ligicomms.in and we will investigate and correct the error.

Nothing in this section limits consumer rights that cannot be excluded under your local law.

• The LigiComms platform, its source code, design, features, documentation, and the LigimeX and LigiComms names and marks are the property of LigimeX.
• Your subscription grants you a limited, non-exclusive, non-transferable licence to use the platform for your business operations during the subscription term.
• You may not copy, modify, distribute, sell, or lease any part of the platform, nor may you reverse-engineer or attempt to extract its source code.
• Feedback or suggestions you provide about the platform may be used by us to improve the product without obligation to you.

We work hard to keep LigiComms available and reliable worldwide, but the service is provided "as is" without warranties of uninterrupted operation.

• Planned maintenance windows are communicated in advance where possible.
• Delivery through third-party channels depends on those providers — their outages, policy changes, rate limits, or regional restrictions are outside our control.
• Scheduled posts that miss their delivery window due to a platform outage are flagged (not silently sent late) so you can decide what to do.

• We may suspend or restrict your account if we reasonably believe you have violated these terms, the acceptable-use policy, or applicable law.
• We will make reasonable efforts to notify you before or promptly after a suspension, unless prohibited by law or where immediate action is necessary to protect the platform or other users.
• If your subscription expires and is not renewed, your account will be restricted (not deleted). Your data remains intact so you can renew and resume.
• You may request account deletion at any time. Deletion is processed as described in our Privacy Policy — data is permanently removed within 30 days.
• We reserve the right to terminate the service entirely with 90 days' notice, in which case we will provide data-export assistance.

To the extent permitted by law, LigiComms and LigimeX are not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the service, including but not limited to lost profits, lost data, or business interruption.

Our total aggregate liability for any claims arising under these terms is limited to the amount you paid us in the preceding 12 months.

Nothing in these terms removes rights that cannot be excluded under your local law — including consumer guarantees under the Australian Consumer Law, statutory rights of consumers in the EU/UK, and consumer-protection provisions under Indian law.

LigiComms is operated from India and offered to customers worldwide. You're responsible for making sure your use of the service is lawful in your country. Some channels or features may be limited in certain regions due to provider or regulatory restrictions. You agree not to use the service from, or on behalf of anyone in, a jurisdiction where it would violate export controls or sanctions.

These terms are governed by the laws of India, and courts in Lucknow, Uttar Pradesh have exclusive jurisdiction — except where the mandatory consumer-protection laws of your home country give you the right to bring a claim there instead.

Before filing any formal dispute, both parties agree to attempt resolution through good-faith discussion for at least 30 days. We'd much rather solve any issue directly than in a courtroom.

We may update these terms from time to time. If we make material changes, we'll let you know by email or inside the product at least 15 days before they take effect. Continuing to use the service after changes take effect means you accept the updated terms.

Need clarification on anything here? Reach us via our contact page or email info@ligicomms.in.